Cancellation rights

 

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give any reason for cancelling your contract nor will you have to pay a penalty. However you will need to notify us if you wish to cancel your contract. If you have received your goods before you cancel your contract, then you must send the goods back to our contact address, at your own cost and risk.

 

If you cancel your contract but we have already processed the goods for delivery to you, you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

 

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us int he condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Cancellation by us

 

We reserve the right to cancel a contract if:

a) we have insufficient stock to deliver the goods you have ordered;

b) we do not deliver to your area; or

c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

Liability

 

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

 

a) to make good any shortage or non-delivery;

b) to replace or repair any goods that are damaged or defective; or

c) to refund to you the amount paid by you for the goods in question in whatever way we choose.

 

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Not withstanding the foregoing, nothing in these terms & conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

  • facebook
  • Twitter Clean
  • Pinterest Clean